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المهارات
الخبرة
Customer Resolution & Complaints Specialist
British Gas (Centrica)
2001-05 - 2026-08
Managed high‑volume account escalations, ensuring service delivery met strict quality and KPI benchmarks. Handled sensitive conflict‑resolution cases, employing empathy and problem‑solving to retain at‑risk customers. Maintained meticulous documentation and case audits to guarantee regulatory compliance. Collaborated with tech, billing, and executive teams to streamline processes and resolve operational issues. Led the adoption of core CRM platforms (Salesforce, SAP, Siebel) over 25 years while mentoring new team members.
اللغات
English
native
آخر تحديث: منذ 3 أسابيع