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المهارات
الخبرة
Executive Assistant
ClearZal Latinoamerica
2023-01 -
Provides high‑level administrative support to the executive team, managing complex calendars, travel arrangements, and meeting logistics. Implements automation tools such as AI‑assisted scheduling to increase efficiency. Coordinates cross‑functional projects, prepares reports and presentations, and ensures timely follow‑up on action items. Acts as a liaison between executives and internal departments, improving communication flow.
Customer Service Representative
ClearZal Latinoamerica
2022-01 - 2023-12
Handled inbound and outbound customer inquiries across multiple channels, delivering timely resolutions and maintaining high satisfaction scores. Managed the CRM system to keep accurate records of interactions, leads, and sales pipelines. Trained new team members on best practices and use of digital support tools. Contributed to process improvements that reduced average handling time.
Executive Assistant / Community Manager - Graphic Designer
REPZA Autopartes y Servicios
2020-01 - 2022-12
Optimized executive workflows through organization, automation, and digital tools, including AI‑assisted scheduling and KPI dashboards in Google Sheets. Managed customer database and CRM records, supporting lead follow‑up, registrations, and payments. Created graphic content for social media and marketing campaigns using Adobe Photoshop and Illustrator, and scheduled publications via Wordpress and Canva. Developed collaborative systems on Google Drive to improve information access for a team of 10+ members.
اللغات
Spanish
intermediate
English
intermediate
German
intermediate
آخر تحديث: منذ 3 أسابيع