Hausa-Speaking Contact Center Agent

About the role

Nexus Jo is looking for a full‑time, on‑site Hausa‑speaking Contact Center Agent to join its Libya office. The agent will handle customer inquiries in Hausa (and possibly other languages) through phone, email and chat, delivering accurate information and a positive experience.

Key responsibilities

• Answer inbound calls and initiate outbound calls in Hausa.
• Respond to customer emails and live‑chat messages.
• Log all interactions in internal systems and follow scripts.
• Resolve routine issues and forward complex cases to the appropriate team.
• Maintain up‑to‑date knowledge of products, services and company policies.
• Participate in regular training sessions and team meetings.

Required profile

• Strong customer‑facing abilities and clear communication in Hausa.
• High school diploma or equivalent; additional education in communication or business is a plus.
• Ability to work on‑site in Libya with flexible full‑time shifts, including evenings or weekends.
• Previous experience in a contact‑center or customer‑service environment is preferred.
• Attention to detail, problem‑solving skills and calmness under pressure.

Required skills

• Solid computer literacy and comfort using contact‑center software, email tools and data‑entry applications.