Management Services Officer - NOA, Benghazi

About the role

The World Food Programme (WFP) is recruiting a Management Services Officer for its United Nations Office and Accommodation facility in Benghazi, Libya. The post reports to the Head of Management Services and supports the delivery of high-quality, client-focused, value-for-money services for the Benghazi Hub, including accommodation, facilities, travel, protocol and asset management. The contract is NOA, fixed term for one year and renewable.

Key responsibilities

• Manage day-to-day operations of WFP accommodation facilities in Benghazi and act as the Accommodation Focal Point, using the Corporate Accommodation Digital Office for bookings, occupancy, invoicing, maintenance tracking, reporting and revenue and expense management.
• Process accommodation requests through corporate procedures and the Humanitarian Booking Hub, and monitor occupancy levels and records.
• Coordinate routine maintenance, identify infrastructure deficiencies and propose upgrades, and run annual accommodation quality assessments with quality reports.
• Develop maintenance and improvement plans and generate monthly, quarterly and annual performance reports with recommendations.
• Authorize reasonable accommodation adjustments, manage handovers of responsibilities and records, and verify resource needs for facilities, vehicles and assets.
• Support administrative services including facilities management, travel, protocol, fleet management and office support, and coordinate logistical support for visitors, missions and consultants.
• Monitor contracted services such as cleaning and maintenance, maintain asset inventories, and support procurement, finance and HR processes including contracts and vendor performance.
• Liaise with internal stakeholders, contractors, government counterparts and partners, collect and analyse operational data, and advise on administrative, accommodation, facilities, travel and asset matters.
• Provide technical guidance to service providers and contractors, support emergency preparedness and surge operations, and perform other related duties.

Required profile

• At least five years of relevant experience in administration services, facility management or related service provision.
• Experience deriving insights and conclusions from data, trends and performance metrics.
• Experience in management services in a UN or NGO setting is an advantage.