Management Services Officer - NOA, Benghazi

About the role

The World Food Programme (WFP) is recruiting a Management Services Officer for its NOA position at the UN Office and Accommodation facility in Benghazi, Libya. The post reports to the Head of Management Services and supports the delivery of high-quality, client-focused, value-for-money services that enable WFP to deliver food assistance to beneficiaries. The contract is fixed term for one year, renewable.

Key responsibilities

• Manage the day-to-day operation of WFP accommodation facilities in Benghazi and ensure compliance with WFP Accommodation Standards.
• Serve as the Accommodation Focal Point, handling bookings, occupancy, invoicing, maintenance tracking, reporting, revenue and expense management, and training.
• Process accommodation requests and monitor occupancy, keeping accurate records in corporate systems.
• Coordinate routine maintenance, propose upgrades, run annual quality assessments and prepare quality reports.
• Develop maintenance and improvement plans and generate monthly, quarterly and annual performance reports with recommendations.
• Authorize reasonable accommodation adjustments and ensure proper handover of responsibilities and records.
• Support administrative services including facilities management, travel, protocol, fleet management and office support, and coordinate logistical support for visitors, missions and consultants.
• Monitor contracted services such as cleaning and maintenance, maintain asset inventories and support procurement, finance and HR processes.
• Liaise with internal stakeholders, contractors, government counterparts and partners, and collect and analyse operational data into reports and presentations.
• Identify improvements to administrative systems and workflows, guide service providers and contractors, and support emergency preparedness and surge operations.

Required profile

• At least five years of relevant experience in administration services, facility management or related service provision.
• Experience in management services in a UN or NGO setting is an advantage.
• Experience deriving insights and conclusions from data, trends and performance metrics.
• Advanced university degree (the text is cut off).