Trust and Safety Analyst

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering to improve detection tools and reduce harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority cases, law‑enforcement requests, and legal inquiries.
• Provide regular insights to Policy, Product, and Legal teams to shape policy, product features, and compliance strategies.

Required profile

• Minimum 3 years experience in Trust & Safety, Risk Operations, or Intelligence Analysis within tech/social media.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Excellent written English and ability to explain complex policy decisions clearly.
• Proven ability to make rapid, high‑stakes decisions under pressure.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce, Jira, and moderation dashboards.
• Understanding of AI/automation in safety workflows.
• Experience with data visualization tools (Tableau, Looker) and basic SQL for safety metrics.