Key Account Manager

About the role

Presto, Libya’s leading food and grocery delivery platform, is looking for a Key Account Manager to oversee its strategic partners in Tripoli. The role focuses on building long‑term relationships, monitoring commercial performance and driving sustainable growth for both Presto and its key accounts.

Key responsibilities

• Manage a portfolio of strategic accounts, acting as the primary point of contact and representing Presto in all partner interactions.
• Monitor partner performance against agreed KPIs, identify gaps and implement improvement plans.
• Oversee multi‑branch partner networks, ensuring operational consistency and best‑practice adoption across locations.
• Conduct regular partner meetings, resolve complaints, and maintain high partner satisfaction.
• Coordinate internally with Operations, Marketing, Finance, Customer Service, IT and Data teams to support joint initiatives.
• Perform field visits, track action items, and manage escalations related to strategic accounts.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• Minimum 4 years of experience in account management, commercial relationship management or business development.
• Proven track record of managing long‑term relationships with key clients or strategic partners.

Required skills

• Strong relationship‑building and partner‑management capabilities.
• Negotiation and meeting‑management proficiency.
• Ability to analyse commercial KPIs, identify improvement opportunities and monitor results.
• Effective communication, presentation and reporting skills.
• Time‑management and professional handling of escalations.