Technical Support Specialist

About the role

The Technical Support Specialist will communicate effectively with customers, provide technical assistance, resolve issues, and promote awareness of the platform’s services. You will work closely with users to understand their needs, address challenges, answer inquiries, and recommend solutions that help them maximise the platform’s value.

Key responsibilities

• Communicate professionally with new and existing customers while delivering high‑standard service.
• Respond to inquiries clearly, efficiently, and in line with company quality standards.
• Identify, investigate, and resolve technical issues based on customer requirements.
• Provide comprehensive information about the platform’s services to increase awareness.
• Document all conversations, inquiries, and support cases in the customer management system.
• Prepare weekly reports on customer inquiries, feedback, and suggestions.
• Build and maintain strong relationships to support long‑term satisfaction and loyalty.

Required profile

• Bachelor’s degree in Marketing, Media, Economics, Information Technology, or a related field.
• Strong organizational and time‑management abilities.
• Excellent command of English.
• Previous experience in customer service or technical support.
• Strong problem‑solving capabilities and ability to handle technical issues efficiently.
• Excellent communication, presentation, and interpersonal skills.

Required skills